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About Wellward China

How We Help You

From your first message to a handoff with your doctor at home, our team helps you navigate each practical step of your visit to China.

01Plan with clarity

Before You Arrive

We review your needs, prepare a plan, coordinate your appointment, and help you feel ready for your visit.

1

Submit Your Case

Tell us your symptoms, existing records, and what you need. We review your situation and recommend the right hospital and department — not just any available slot.

Response: 24h
2

Receive Your Case Plan & Quote

We send a full plan: recommended hospital, specialist team, appointment timeline, cost estimate (service + hospital fees), and what to prepare. No commitment required at this stage.

Response: Within 48h
3

Confirm & Pay Deposit

Pay 50% of the service fee via Stripe to confirm. We book your appointment directly with the hospital department and assign your bilingual escort.

Response: Secured
4

Receive Your Preparation Pack

Appointment confirmation, escort contact details, recommended accommodation near your hospital, transport guidance, what to bring, and what to expect on the day.

Response: 5 days before
02Feel supported on the day

During Your Visit

Your bilingual escort helps with hospital logistics and communication while the hospital's clinical team provides your care.

1

Meet Your Bilingual Escort

Your escort meets you at your hotel or hospital entrance. They've reviewed your case beforehand and are briefed on your medical background. They stay with you all day.

Response: Scan day
2

Hospital Registration & Triage

Your escort handles all administrative steps, communicates your history to the clinical team in Mandarin, and ensures the right protocols are requested for your condition.

Response: 20–40 min
3

Examination, Imaging & Consultation

The hospital's clinical team performs all assessments, scans, or procedures. Your escort is present outside any sterile areas and interprets all communications in real time during consultations.

Response: Variable
4

Post-Appointment Debrief

Your escort explains what happened, what was found, what happens next, and collects all available hospital documentation. You leave understanding your situation fully.

Response: 30 min
03Keep care connected

After Your Visit

We help organize your medical documents and prepare a clear handoff for your ongoing care at home.

1

Translation & English Report Preparation

Hospital reports, imaging results, and consultation notes are translated into structured English. DICOM files are packaged and formatted. This is not machine translation — it is professionally reviewed clinical documentation.

Response: 8–24h
2

Complete Medical Package Delivered

Your secure PDF report, DICOM files, and summary letter arrive by email. The balance is charged automatically on delivery. Standard & Premium patients also receive a coordinator video debrief call.

Response: Within 48h
3

Home Doctor Handoff

We provide your GP or specialist with a formatted handoff package — report, imaging, treatment summary, and follow-up recommendations. If your doctor has questions, we respond within 48 hours during your 30-day follow-up period.

Response: On request
Clinical care: Examinations, diagnoses, treatment decisions, and clinical recommendations are provided by the hospital's qualified healthcare professionals.
Our team & mission

Who We Are

Wellward China is a medical-travel and patient-concierge team built for international patients exploring care in China. Our mission is simple: make the country's leading hospitals accessible, understandable and stress-free — from your first message to a clean handoff with your doctor back home. We coordinate the practical side of care, so you can focus on your health rather than the logistics.

300+
Clients served
3
Offices · Beijing, Shanghai & Hangzhou
17
Countries our users come from

What we help with

  • Hospital and specialist matching based on your condition
  • Appointment coordination and bilingual on-site accompaniment
  • English medical reports and DICOM image packages
  • Insurance-ready claims documentation and follow-up handoff
Start with a conversation

Tell us what support would help you feel prepared.

Share your questions and the kind of care you are exploring. Our team can explain the next steps.

Talk to a Concierge  →